Credit Recovery Officer

Responsibilities:

• Monitor and manage overdue and delinquent loan accounts across assigned customer portfolios.
• Contact customers by phone, email, and physical visits to follow up on outstanding loan repayments.
• Negotiate repayment plans, settlements, and restructuring arrangements with delinquent customers.
• Conduct field visits and other recovery activities as required.
• Track customer commitments and ensure agreed repayment plans are followed.
• Identify high-risk and difficult accounts and escalate them appropriately.
• Maintain accurate and up-to-date records of recovery activities, customer commitments, and payments.
• Prepare regular recovery reports and provide updates on portfolio performance.
• Work closely with the Credit, Sales, Finance, and Legal teams to resolve delinquent accounts.
• Collaborate with the Legal team on escalated recovery actions, including litigation and repossession where necessary.
• Provide recommendations on effective recovery strategies for difficult accounts.
• Ensure all recovery activities comply with company policies, regulatory requirements, and ethical collection practices.
• Identify trends in loan defaults and recommend strategies to improve recovery rates and reduce future delinquencies.

Requirements:

• Bachelor's degree in Finance, Accounting, Business Administration, Economics, or a related field.
• Must have completed NYSC.
• Minimum of 2–5 years of relevant experience in credit recovery, debt collection, credit control, or loan recovery within the financial services sector is mandatory.
• Proven experience managing delinquent loan accounts and developing effective repayment plans.
• Experience in field collections and customer negotiations is an advantage.
• Strong negotiation, communication, and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Good knowledge of credit, loan management, and debt recovery processes.
• Ability to analyze customer repayment patterns and develop data-driven recovery strategies.
• Strong documentation and record-keeping skills.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• Ability to work independently, meet recovery targets, and manage multiple accounts effectively.
• Knowledge of applicable debt recovery regulations and compliance requirements.
• High level of integrity, professionalism, persistence, and attention to detail.

What We Offer:

• Remuneration: NGN 180,000 – 250,000 monthly, slightly negotiable based on experience.
• Transport allowance.
• Airtime allowance.
• Other benefits as determined by management.