Experience Level:
Mid level
Experience Length:
3 years
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Job descriptions & requirements
Be the voice and ear between Zela and our top creators. Onboard them, unblock them, surface what they actually need to product, and run our flagship creator events.
What you'll do
- Personally onboard our top 100 creators
- Run a creator advisory board: monthly calls, quarterly in-person meetups in Lagos and São Paulo
- Surface product feedback weekly to engineering and product leadership
- Own creator-facing programs: launch partner cohorts, brand-deal matching, podcast appearances
- Manage our in-app support inbox during local working hours
What we're looking for
- 3+ years in customer success, community, or operations at a creator-economy or fintech product
- Excellent writing in English (and bonus in a second creator-market language)
- Comfortable being on camera for creator-facing comms
- Lagos-based; willing to travel quarterly within Africa
Bonus, not required
- Personal creator brand or audience
- Background in artist management, talent agency, or influencer marketing
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