Content Moderator

Responsibilities:

• Review and act on reported content, including text, images, and videos, ensuring it meets platform guidelines. Focus will be on high-priority queues and edge cases that require human judgment.
• Monitor daily queues to identify new patterns of abuse (e.g., new spam techniques, coordinated hate campaigns) and escalate them to the Policy team immediately.
• Provide feedback on the moderation tool efficiency. Suggest changes to workflows that can increase review speed without sacrificing accuracy.
• Maintain a high accuracy rate (95+) on all moderation decisions. Participate in calibration sessions with the team to ensure consistency in applying policies.
• Provide constructive feedback to Policy teams when guidelines are unclear or conflict with real-world context, helping to refine the rulebook for thousands of moderators.
• Investigate cases where content was removed or accounts were suspended, making final determinations on reinstatement requests with a focus on fairness and due process.
• Serve as a designated responder during “red alert” situations, such as graphic live-streamed events or coordinated harassment campaigns.

Requirements:

• Minimum of 4 years of experience in Content Moderation, Trust & Safety Operations, or community Management for a major tech/social media platform.
• Ability to spot subtle violations that automated systems miss (e.g., hate symbols hidden in images).
• Comfortable using moderation tools (e.g., Hive, Besedo, Salesforce) and Google Workspace.
• Experience handling spikes in content volume during global events or viral challenges.
• High level of emotional fortitude. Must be comfortable reviewing disturbing content (violence, hate speech, adult content) and have proven strategies for digital wellness.
• Deep understanding of regional nuances, cultural sensitivities, and historical contexts. Ability to distinguish between hate speech and protected political speech, or between violent extremism and documentary/news content.
• Proven track record of maintaining quality metrics while processing a high volume of content (e.g., 80-100+ pieces per hour).
• Ability to stay focused during repetitive tasks without losing attention to detail.

Remuneration: NGN 500,000 monthly