Concierge

Responsibilities:

• Greeting (Welcoming Guests and Residents).
• Make and receive phone calls to and from all building stakeholders.
• Handle external phone calls on enquiries about the facility and direct such enquiries to the necessary parties (in the interim).
• Manage residents' / guests' requests or complaints and relate such to the facilities management team.
• Act as a liaison between residents and building management.
• Managing mail and deliveries (receives, stores, and retrieves packages for residents and the building management team).
• Perform basic administrative/secretarial/reception duties for the residents and the facilities management team.
• ake in requests and make conference room, clubhouse, juice bar, massage room and sauna room reservations for residents
• Coordinate related events, to include advising on local event services and coordination of such services upon request from the resident (host).
• Maintain updated knowledge of assets specific to the reception area and its surrounding space and keep an inventory of assets.
  
• Provide excellent customer service and attention to detail.
  
• Maintain high ethical standards and professionalism and also foster positive relationships and interactions with all building stakeholders.
• Represent the company with integrity and dedication.
  
• Maintains the access control (key cards) and assists residents and visitors with access issues.
  
• Coordinate with the security team and residents on visitors' access into the building and get access approvals.
• Opens access doors and calls the lift for residents' visitors or issues specific access cards to visitors.
  
• Identify the resident's needs and assists in the development of services to address such requirements.
  
• Coordinates with the facilities team on residents moving in and moving out.
  
• Ensure the main entrance, reception area, access lobbies and the furniture/wall & ceiling features therein are kept clean and tidy always.
• Ensure these areas are always free from any form of obstruction or crowdiness.
  
• Other duties assigned.

Requirements:

• BSc in Estate Management (or other environmental courses) & Business Admin (or other Admin Courses) & be willing to build a career in the property development & facilities management sector
  
• Minimum of 3-4 years requisite experience
  
• Maximum age of 30 years
  
• Must have completed NYSC
  
• Must be resident in Lagos & willing to work on the Island.
• Transfers may be applicable as required.
• Must be outspoken, receptive and have good communication skills.
  
• Preferably female.

Remuneration: NGN  180,000 – 250,000