Responsibilities:

Manage and respond to comments, direct messages, mentions, and audience interactions across Instagram, TikTok, X (Twitter), YouTube, and Facebook.
Build and maintain authentic, engaging, and brand-aligned conversations that strengthen audience loyalty and community trust.
Monitor online conversations, hashtags, brand mentions, and audience sentiment to identify trends, opportunities, and potential reputational risks.
Identify trending topics, sounds, challenges, and online conversations relevant to the entertainment and streaming industry for brand participation and content opportunities.
Support the growth and engagement of TikTok, X, and YouTube communities through audience-focused strategies and platform-specific initiatives.
Manage and grow YouTube community engagement through Shorts, polls, posts, behind-the-scenes content, and audience engagement activities.
Source, monitor, and amplify user-generated content, fan reactions, and audience-created materials to strengthen community participation.
Support live digital coverage during release campaigns, events, watch parties, premieres, and other brand activations.
Coordinate online campaigns, giveaways, hashtag activations, and audience participation initiatives.
Maintain brand consistency across all digital platforms, ensuring tone, messaging, profiles, links, and community assets remain updated.
Track and report on community growth, engagement performance, sentiment analysis, and audience feedback trends.
Other responsibilities as assigned by management.

Requirements:

Bachelor’s degree in Mass Communication, Marketing, Public Relations, Communications, or any related field.
Minimum of 2years experience in Community Management, Social Media Management, Digital Marketing, or related roles.
Experience within entertainment, media, digital content, or streaming platforms is highly preferred
Excellent written and verbal communication skills.
Strong understanding of social media culture, trends, and audience engagement.
Creative thinking with strong storytelling and content amplification skills.
Ability to identify trends and react quickly to online opportunities.
Strong customer/community engagement and relationship management skills.
Ability to manage multiple platforms simultaneously in a fast-paced environment.
High attention to detail and strong organisational skills.
Strong crisis management and online reputation handling ability.
Proficiency in social media tools, scheduling tools, and analytics dashboards.
Familiarity with content creation tools such as Canva or similar tools is an advantage.
Understanding of entertainment, pop culture, audience behaviour, and digital community trends.