Communications and Community Manager

Communications:

• Develop and implement comprehensive communication strategies that align with AI-4AI’s brand, mission, programs, and membership goals. 
• Craft compelling content (press releases, articles, newsletters, reports, donor/member stories) that tells AI-4AI’s story
• and showcases its impact. 
• Prepare and send regular email updates and e-newsletters to members and wider stakeholders, ensuring timely and
• relevant information flow.  
• Create engaging, on-brand content for social media platforms (Facebook, LinkedIn, Twitter, Instagram), managing posts and campaigns to grow engagement and reach.  
• Support the creation of high-quality digital and print materials for events, initiatives, and campaigns in collaboration with designers and program teams. 

Community and Membership Management:

• Lead communications and engagement for AI-4AI’s membership program, focusing on acquisition, onboarding, engagement, and retention of members. 
• Serve as the primary point of contact for members, responding to inquiries, facilitating connections, and ensuring a positive member experience. 
• Design and implement member engagement initiatives (e.g., webinars, virtual meetups, learning circles, working groups, community forums) that create value for members and highlight AI-4AI’s work. 
• Maintain accurate membership records and support simple membership data tracking in collaboration with the relevant internal teams or tools (e.g., CRM, membership database). 
• Develop and execute communication flows for different stages of the membership journey (prospective members, new members, active members, lapsed members). 
• Gather, analyze, and share feedback from members (surveys, interviews, events) to inform programming, services, and communication priorities. 
• Identify and cultivate key community champions and member leaders to drive engagement, advocacy, and peer-to-peer connection within the network.

Requirements:  

• Bachelor's degree in communications, Marketing, Graphic Design, Public Relations, or related field.  
• Minimum of 2 years’ experience in communications and/or community engagement, preferably within a membership-based, nonprofit, or network organization.  
• Proven experience designing and implementing communication and engagement strategies for communities or membership programs. 
• Experience managing social media platforms. 
• Experience working with diverse stakeholders (members, partners, donors, media, civil society) in Africa or similar contexts is an advantage. 

Skills:  

• Excellent writing, editing, and storytelling skills
• Experience facilitating online and hybrid events (webinars, roundtables, AMAs, cohorts), encouraging participation and inclusive discussions.
  
• Strong graphic design skills for creating visual assets for communication purposes. 
  
• Proficiency in social media management and digital marketing tools.  
  
• Skill in designing engagement activities (challenges, spotlights, learning sessions, peer groups) that align with member needs and AI-4AI’s mission. 
  
• Project management skills, with an ability to handle multiple projects simultaneously.