Job Summary
The Commercial Sales Executive is responsible for actively seeking out and engaging customer prospects to sell freight forwarding and logistics services. The role includes revenue generation, securing profitable business deals, and managing key accounts to ensure customer satisfaction and retention.
- Minimum Qualification : Degree
- Experience Level : Senior level
- Experience Length : 6 years
Job Description/Requirements
Responsibilities:
- Identify, develop, and secure new business opportunities in the freight forwarding and logistics market to consistently meet or exceed sales targets.
- Build and maintain strong, long-lasting customer relationships by providing exceptional service and tailored logistics solutions.
- Conduct thorough market research to identify potential clients and understand the competitive landscape.
- Prepare and deliver presentations and proposals to potential clients, showcasing the company's capabilities and benefits.
- Negotiate contract terms with clients and work closely with the operations team to ensure fulfillment of agreed-upon services.
- Regularly meet with key accounts to understand their ongoing needs and to ensure their expectations are being met by the company's services.
- Proactively manage customer issues and concerns, working collaboratively with other departments to resolve them promptly.
- Collaborate with the marketing department to create targeted sales campaigns, promotional materials, and other marketing strategies to attract new customers.
- Keep abreast of the latest industry trends, regulatory changes, and best practices to provide clients with informed recommendations.
- Conduct post-sale follow-up to ensure customer satisfaction, encourage repeat business, and obtain customer referrals.
- Utilize a CRM system to manage the sales pipeline, document customer interactions, and generate sales reports for management review.
Requirements:
- Bachelor’s degree in business administration, Logistics, or a related field is preferred.
- 3 - 5 years of proven sales experience in the logistics or freight forwarding industry.
- Strong understanding of sales performance metrics and the ability to close sales.
- Excellent communication, negotiation, and interpersonal skills.
- Ability to build rapport and maintain customer satisfaction.
- Experience in managing multiple accounts effectively.
- Results-driven and proven consistent track record of achieving revenue targets.
- Proficiency in Microsoft Office Suite and Customer Relationship Management (CRM) software.
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