Collections Officer
Easy apply
New
Job summary
The Collections & Recovery Officer is responsible for following up on customer repayments, recovering overdue accounts, negotiating payment plans, and maintaining accurate records. The role requires strong communication, professionalism, and a customer-focused approach to reduce delinquency and support business performance.
Min Qualification:
HND
Experience Level:
Mid level
Experience Length:
2 years
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Lagos, Nigeria
Job descriptions & requirements
Responsibilities:
- Follow up with customers on due and overdue payments through calls, emails, WhatsApp, and other approved channels.
- Negotiate repayment arrangements and ensure timely resolution of outstanding accounts.
- Monitor customer accounts and maintain accurate records of collection and recovery activities.
- Manage delinquent accounts and implement effective recovery strategies.
- Prepare collections and recovery reports, escalating high-risk accounts when necessary.
- Deliver excellent customer service while ensuring compliance with company policies and regulatory requirements.
Requirements:
- A minimum of a Bachelor's degree or HND in Finance, Accounting, Economics, Business Administration, or a related discipline.
- A minimum of 2 years' experience in collections, debt recovery, loan servicing, or a similar role, preferably within a fintech, financial institution, or lending company.
- Strong communication, negotiation and interpersonal skills.
- Ability to work independently, meet recovery targets and handle sensitive customer conversations professionally.
Important safety tips
- Do not make any payment without confirming with the Jobberman Customer Support Team.
- If you think this advert is not genuine, please report it via the Report Job link below.
