Loan Collection Officer

Responsibilities:

Make Calls to Clients: 

• The candidate will attempt to locate and contact clients, primarily over the phone, in order to talk with them about their debts.
  
• This includes calling customers at home, at work, and on their cellular phones.
  

Negotiate Payment Schedules:

• The candidate will speak to customers to negotiate payment plans and payment schedules that suit their current financial situation while still satisfying the debt.

Advise Customers:

• The candidate will advise customers on their various payment options. If no payment agreement can be reached, collections officers inform customers of further actions that may be taken to collect overdue debts.

Maintain Customer Files:

• The candidate will keep customer files updated, recording times and dates that contact has been made, and noting information that customers have received about their debt.

Prepare Statements:

• The candidate will prepare statements to be given to credit departments and banks when customers fail to meet their payment agreements or when no payment agreement can be made.

Write Letters:

• The candidate will write letters to customers to inform them of their debts.
  
• When customers fail to meet their payment obligations and fail to make payment agreements, collections officers write letters to credit agencies, insurance companies, lawyers, and customers’ employers to collect debt without the customer’s aid.
  

Answer Phones:

• The candidate will answer incoming calls from customers and other individuals.

Requirements:

• Candidates should possess a Bachelor’s Degree qualification
• Minimum of 1 – 2 years of work experience in a similar role
  

Remuneration: NGN100,000 Monthly

Benefits:

• Bonuses of up to NGN80,000 based on Efforts put into Work
• Weekly Ranking Payment for the best and the Top 20 every week
• Sunday Special Bonuses
  
• Additional incentives:
  
• Daily target reward
  
• Weekly target reward
  
• Monthly target reward
• Public Holiday Special rewards
  
• Airtime allocation every week

Location: Oregun / Ikeja, Lagos