Collection Officer

Locations: Lagos
Salary: Basic 80k + KPI 50K
Job Summary: We seek a results-oriented Phone Collection Officer to manage debt recovery via telephone. The ideal candidate will have excellent communication skills and a firm yet professional approach to negotiating payment plans and resolving outstanding accounts.
Key Responsibilities:

• Conduct outbound calls to debtors to negotiate payment arrangements and settlements
• Maintain accurate and updated records of all customer interactions and payment commitments
• Meet daily and monthly collection targets to minimize overdue accounts
• Resolve customer queries and disputes related to billing or outstanding balances
• Identify and escalate accounts that require further legal or administrative action
• Ensure all collection activities comply with company policies and legal debt collection regulations
  

Requirements:

• Minimum of 1–3 years’ experience in debt collection, telemarketing, or customer service
• Exceptional verbal communication and negotiation skills
• Ability to remain calm and professional when handling difficult or confrontational conversations
• Strong attention to detail and proficiency in using CRM or database systems
• Proven ability to meet performance targets in a fast-paced environment
• Good understanding of financial ethics and collection laws
  

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