Collection and Recovery Officer

• Monitor overdue accounts and initiate collection efforts to recover outstanding balances.
  

• Communicate with customers via phone, email, and mail to negotiate payment arrangements, resolve disputes, and address inquiries regarding outstanding balances.
  

• Develop and implement effective collection strategies to minimize losses and minimize recovery, in accordance with company policies and regulatory.
  

• Utilize skip tracing techniques and tools to locate customers with delinquent accounts and update contact information as needed.
  

• Keep detailed and accurate records of all collection activities, including communication with customers, payment arrangements, and account updates.
  

• Collaborate with internal departments, including customer service, legal, and credit risk management, to resolve customer issues and improve collection processes.
  

• Prepare and present regular reports on collection activities, account status, and recovery rate to the line manager
  

• Bachelor's degree in Business Administration, or a related field.
  

• Proven experience in Collections and recovery within the financial services industry with a minimum of 3 years experience.
  

• Strong organizational and multitasking abilities.
  

• Knowledge of collection practices and regulatory requirements.
  

• Excellent organizational skills and attention to detail.
  

• Ability to work independently and as part of a team in a fast-paced environment.
  

• Proficiency in Microsoft Office applications and collection software
  

Location: Ikeja, GRA