Clients Operations and Admin Representative

Responsibilities:

Client Relationship & Operations Support:

• Assist in managing client communications and ensuring deliverables are met. For instance, checking emails and responding to emails/phone calls
• Provide documentation, administrative, and operational support.
• Maintain organized records of client interactions, briefs, and follow-ups.
• Collaborate with internal teams to support ongoing client projects.
• Help resolve client queries promptly and professionally.
• Ensure the smooth running of the physical office and its operations, including welcoming and directing visitors appropriately, maintaining security and telecommunication systems, etc
• Maintain proper filing systems and tax documentation, including PAYE and FIRS compliance
• Track and record all details of our customers and prospects in our e-database.
• Prepare quotations, invoices, receipts, and delivery notes for our clients’ orders using our accounting software application (Sage)
• Support the preparation and dissemination of brochures, proposals, PowerPoint presentations, and e-catalogs of our service offerings to our clients and prospects
• Maintain monthly petty cash/expense records, budgets, and prepare reconciliation reports every month and at the end of the year for our auditors
• Conduct regular audits on inventory and support year-end reporting for auditors.

Digital Marketing & Content Support:

• Create and schedule social media content across platforms.
• Assist with Facebook/Meta Ads campaigns and performance tracking.
• Monitor engagement analytics and provide weekly reports.
• Research industry trends to support content development.
• Support online visibility, branding, and campaign optimization.
• Analyze competitor social media patterns and identify content gaps in the market.
• Generate and propose sample content ideas for all brands and products.
• Develop a weekly content calendar and implement the recommended posting strategy:
• Instagram & Facebook: 3–4 posts/week (visual focus)

Prospecting & Lead Support:

• Research and identify potential clients and business opportunities.
• Use LinkedIn, business directories, and online tools to gather leads.
• Maintain a simple pipeline of prospects and update lead status regularly.
• Support the CEO/team in preparing introductory messages to prospects.

Outreach & Engagement Support:

• Assist with initial outreach through emails, messages, or follow-up communications.
• Draft and send introductory emails, catalogues, or marketing materials.
• Assist in booking meetings, calls, or presentations for senior management.
• Follow up with warm leads or contacts as assigned by the team.
• Support coordinated outreach efforts for the company’s products and services.

Market Research & Reporting:

• Compile insights to support marketing strategy and client targeting.
• Provide weekly or bi-weekly reports on marketing activities, leads, campaign performance, and client engagement progress.
• Assist in ensuring that all marketing materials- published or soft copies- have the correct information. Plan, advertise, and promote company products and services via direct marketing, phone calls, proposal submission, and online marketing (social media)
• Facilitate at least 30 current/prospective clients/week, i.e, 5-6 clients a day
• Assist the marketing team in arranging items for Marketing calls

Team Collaboration & Additional Duties:

• Work closely with the CEO and internal teams to support business goals.
• Participate in internal strategy meetings, brainstorming, or planning sessions.
• Perform other digital marketing or client-support duties as assigned.

Requirements:

• Recent graduate or early career professional in Marketing, Business Administration, Management, or a related field.
• Strong communication and interpersonal skills.
• Familiarity with social media platforms and digital marketing tools.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Highly organized, proactive, and able to multitask.
• Basic understanding of client engagement or lead generation (an added advantage).
• Eager to learn, with the ability to work independently and in a team.
• Proximity to Lekki environs is highly recommended

Key Skills:

• Strong written and verbal communication.
• Ability to research and gather relevant data or leads.
• Good presentation and documentation abilities.
• Strong time management and follow-up skills.
• Tech-savvy and comfortable using digital tools, CRM basics, or Google Workspace.
• Creative mindset with an interest in marketing, branding, and client engagement.
• Analytical skills (for content and campaign performance review)