Clients and Operations Analyst

Responsibilities:

Client Relationship & Operations Support

• Assist in managing client communications and ensuring deliverables are met.
• Provide documentation, administrative, and operational support.
• Maintain organised records of client interactions, briefs, and follow-ups.
• Collaborate with internal teams to support ongoing client projects.
• Help resolve client queries promptly and professionally.

Digital Marketing & Content Support

• Create and schedule social media content across platforms.
• Assist with Facebook/Meta Ads campaigns and performance tracking.
• Monitor engagement analytics and provide weekly reports.
• Research industry trends to support content development.
• Support online visibility, branding, and campaign optimisation.
• Analyse competitor social media patterns and identify content gaps in the market.
• Generate and propose sample content ideas for all brands and products.
• Develop a weekly content calendar and implement the recommended posting strategy:
• Instagram & Facebook: 3–4 posts/week (visual focus)

Prospecting & Lead Support (Adapted from Business Development Responsibilities)

• Research and identify potential clients and business opportunities.
• Use LinkedIn, business directories, and online tools to gather leads.
• Assist with initial outreach through emails, messages, or follow-up communications.
• Maintain a simple pipeline of prospects and update lead status regularly.
• Support the CEO/team in preparing introductory messages to prospects.

Outreach & Engagement Support

• Draft and send introductory emails, catalogues, or marketing materials.
• Assist in booking meetings, calls, or presentations for senior management.
• Follow up with warm leads or contacts as assigned by the team.
• Support coordinated outreach efforts for the company’s products and services.

Market Research & Reporting

• Track competitor activities and analyse market trends.
• Compile insights to support marketing strategy and client targeting.
• Provide weekly or bi-weekly reports on marketing activities, leads, campaign performance, and client engagement progress.

Team Collaboration & Additional Duties

• Work closely with the CEO and internal teams to support business goals.
• Assist with campaign execution, content generation, or proposal preparation.
• Participate in internal strategy meetings, brainstorming, or planning sessions.
• Perform other digital marketing or client-support duties as assigned.

Requirements:

• Recent graduate or early career professional in Marketing, Business Administration, Management, or a related field.
  
• Strong communication and interpersonal skills.
  
• Familiarity with social media platforms and digital marketing tools
  
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
  
• Highly organised, proactive, and able to multitask.
  
• Basic understanding of client engagement or lead generation (an added advantage).
  
• Eager to learn, with the ability to work independently and in a team.
• Strong written and verbal communication.
  
• Ability to research and gather relevant data or leads.
  
• Good presentation and documentation abilities.
  
• Strong time management and follow-up skills.
  
• Tech-savvy and comfortable using digital tools, CRM basics, or Google Workspace.
  
• Creative mindset with an interest in marketing, branding, and client engagement.