Client Support Associate

Responsibilities:

• Support daily logistics and operational activities.
• Coordinate with clients, vendors, riders, drivers and other relevant stakeholders.
• Respond professionally to client enquiries and requests.
• Assist with tracking and monitoring logistics activities.
• Maintain accurate records, documents and operational information.
• Use computers, smartphones and digital platforms to perform assigned tasks.
• Assist with scheduling, follow-ups and coordination.
• Prepare basic reports and updates for management.
• Support customer relationship and service activities.
• Identify operational issues and escalate them appropriately.
• Assist with other business and administrative activities as required.
• Learn and use digital tools that improve productivity and service delivery.

Requirements:

• Minimum of SSCE
• Good communication and interpersonal skills.
• Basic computer and internet skills.
• Comfortable using smartphones and digital applications.
• Good organizational and time-management skills.
• Ability to learn quickly.
• Reliable, responsible, and professional.
• Ability to work independently and within a team.
• Previous experience in logistics, customer service, administration, operations or sales is an advantage but not compulsory.

Who We Are Looking For

We are particularly interested in people who are:

• Digitally inclined
  
• Fast learners
  
• Responsible
  
• Good communicators
  
• Organized
  
• Customer-focused
  
• Proactive
  
• Willing to be trained
  
• Interested in building a long-term career