Client Services Executive

Responsibilities:

Client Relationship Support:

• Serve as a primary point of contact for assigned client accounts, ensuring timely and professional communication.
• Assist in building and maintaining positive, long-term client relationships through regular follow-ups and support.
• Address client inquiries and concerns promptly, escalating complex issues to the Client Service Team Lead as needed.

Sales & Lead Management Support:

• Support lead generation activities through cold calling, email outreach, and digital prospecting under the guidance of the Team Lead.
• Maintain and update the sales pipeline in the CRM system, ensuring accurate tracking of opportunities and client interactions.
• Assist in preparing client proposals, presentations, and quotations in alignment with company offerings and client needs.

Campaign Coordination & Execution:

• Liaise between clients and internal teams (Creative, Operations, Digital) to ensure smooth execution of advertising campaigns.
  
• Coordinate campaign timelines, deliverables, and client approvals, providing regular updates to the Team Lead.
  
• Assist in post-campaign reporting and analysis to demonstrate ROI and gather client feedback.
  

Administrative & Operational Duties:

• Prepare and process client contracts, insertion orders, and campaign documentation with attention to detail.
• Assist in monitoring client payment status and follow up on overdue invoices in coordination with the Finance team.
• Maintain organized client files, correspondence, and activity records in the company’s CRM and document management systems.

Reporting & Communication:

• Provide regular updates on account status, lead progress, and client feedback to the Client Service Team Lead.
• Participate in team meetings and contribute insights on client needs, market trends, and service improvements.
• Assist in preparing client performance reports and meeting materials as required.

Professional Development & Team Collaboration:

• Actively participate in training sessions and skill-building workshops organized by the Client Service department.
• Collaborate with team members to share best practices and ensure a cohesive approach to client management.
• Support the Client Service Team Lead and Head of Client Service in ad hoc projects and initiatives.
• Perform any other assigned task as required.

Requirements:

Education: 

• Bachelor’s Degree in Business Administration, Marketing, Communications, or a related field.
• Relevant certification in Customer Service or Sales is an advantage.

Experience:

• 1–3 years of experience in client service, sales support, or account coordination, preferably in advertising, media, or related industries.
• Experience with CRM systems and basic sales processes is desirable.

Competencies:

• Strong interpersonal and communication skills
• Detail-oriented with good organizational abilities
• Basic proficiency in MS Office and CRM software
• Customer-focused attitude and problem-solving mindset
• Ability to work effectively in a team environment
• Eagerness to learn and grow within a dynamic business setting