Client Service Representative
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Job summary
We are seeking a Client Service Representative to join us.
Min Qualification:
High School (S.S.C.E)
Experience Level:
Entry level
Experience Length:
No Experience/Less than 1 year
Language Requirement:
English
Working Hours:
Full Time - 9 to 5
Applicant Location:
Port Harcourt & Rivers State, Nigeria
Job descriptions & requirements
Responsibilities:
- Respond to customer inquiries via calls, WhatsApp, email, and social media
- Assist customers with loan applications and Proof of Funds requests
- Follow up on pending customer documentation and approvals
- Maintain accurate customer records and transaction updates
- Resolve complaints and ensure timely issue escalation
- Educate customers on company services and processes
- Support daily operational and administrative activities
- Ensure professional communication and customer satisfaction standards
Requirements:
- Smart, articulate, and customer-focused
- Organized and detail-oriented
- Calm under pressure and solution-driven
- Strong interpersonal and communication skills
- Presentable and professional in conduct and appearance
Performance Expectations:
- Fast response time to customer inquiries
- High customer satisfaction and professionalism
- Accurate documentation and record management
- Ability to manage multiple customer requests simultaneously
- Strong adherence to company policies and confidentiality standards
Work Days: Monday to Friday (9 am to 4 pm)
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