Client Service Officer
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Job summary
The Client Service Officer serves as the primary point of contact between the company and its clients, ensuring excellent customer service and maintaining strong client relationships. The role involves handling client inquiries, processing requests, resolving complaints, coordinating with internal departments, and ensuring that client expectations
Min Qualification:
HND
Experience Level:
Entry level
Experience Length:
1 year
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Lagos, Nigeria
Job descriptions & requirements
Responsibilities:
- Respond promptly to client inquiries, requests, and complaints.
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Maintain strong and professional relationships with clients.
- Coordinate with internal departments to ensure timely service delivery.
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Follow up on ongoing projects, orders, and client requests.
- Provide accurate information about the company's products and services.
- Maintain and update client records and databases.
- Prepare client service reports and feedback summaries.
- Escalate complex issues to the appropriate department or management.
- Monitor client satisfaction and recommend service improvements.
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Support business development efforts by identifying opportunities for repeat business and referrals.
Requirements:
- A minimum of 1 year experience
- A minimum of an HND
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