Client Service Manager
Job summary
A start-up advertising and marketing communications agency is seeking a highly motivated, experienced and results-driven Client Service Manager to drive client relationships, business growth and project execution within the agency.
Job descriptions & requirements
Requirements:
- Build and maintain strong relationships with existing and prospective clients.
- Manage client briefs from conception through execution and post-campaign evaluation.
- Coordinate internal teams to ensure the timely and quality delivery of all projects.
- Develop proposals, presentations, campaign plans and budgets.
- Identify new business opportunities and contribute to the agency’s growth.
- Monitor project timelines, profitability and client satisfaction.
- Provide strategic counsel to clients and recommend innovative marketing solutions.
- Ensure all campaigns are executed in line with clients’ objectives and the agency’s quality standards.
Requirements:
- Bachelor’s degree in Marketing, Mass Communication, Business Administration, Advertising, Public Relations, Communications or a related field.
- A minimum of 4 years’ relevant experience in client service, account management or brand management within an advertising, marketing communications or integrated marketing communications agency.
- Relevant advertising or marketing communications agency experience is mandatory.
- Proven experience managing high-profile corporate accounts in at least one of the following sectors is mandatory: banking, FMCG, telecommunications, insurance or manufacturing.
- Proficiency in Microsoft Office Suite, including Word, Excel and PowerPoint.
- Familiarity with project management tools will be an added advantage.
- Professional certification, regulatory registration or membership of a relevant industry body, including ARCON, NIMN, CIM or a related professional institution, will be an added advantage.
Professional Attributes:
- Demonstrated ability to develop and execute Integrated Marketing Communications campaigns, including ATL, BTL, digital, experiential and activation projects.
- Strong understanding of advertising processes, campaign planning, media execution, production and project management.
- Excellent client relationship management skills, with the ability to engage and influence senior stakeholders.
- Strong presentation, negotiation, proposal-writing and business communication skills.
- Experience coordinating cross-functional teams, including Creative, Strategy, Digital, Media, Production, Finance and Procurement.
- Ability to manage multiple projects simultaneously while delivering high-quality work within tight deadlines.
- Strong analytical, problem-solving and decision-making capabilities.
Core Competence:
- Client Relationship Management
- Strategic Thinking
- Brand and Campaign Management
- Project Management
- Business Development and Revenue Growth
- Budget and Financial Management
- Stakeholder Management
- Team Leadership and Collaboration
- Excellent Written and Verbal Communication
- Negotiation and Conflict Resolution
- Time Management and Attention to Detail
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