Client Service Executive

Responsibilities:

• Serve as the primary contact for assigned clients.
• Receive, interpret, and communicate client briefs to internal teams.
• Lead campaign planning from briefing through execution.
• Develop timelines, status reports, and project updates.
• Coordinate closely with Creative, Strategy, Procurement, and Operations teams.
• Ensure projects are delivered on time, within budget, and to the expected quality.
• Build long-term client relationships that generate repeat business.
• Participate in pitch preparation and presentations.
• Identify opportunities to grow existing client accounts.
• Resolve client concerns professionally while protecting agency interests.

Requirements:

• Minimum of 4 years' experience in Client Service or Account Management within an experiential marketing, activation, BTL, events, or integrated marketing communications agency.
• Demonstrable experience managing brand activations and marketing campaigns.
• Ability to interpret client briefs and convert them into actionable internal plans.
• Excellent stakeholder management and communication skills.
• Strong project coordination skills.
• Ability to work under tight deadlines.
• Proficiency with Microsoft Office (PowerPoint, Excel, and Word).

Preferred Requirements: Experience working on campaigns for FMCG, telecommunications, financial services, beverages, or other major consumer brands will be an added advantage.