Client Relationship Officer
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Job summary
We are seeking to hire a Client Relationship Officer to join our team. The role serves as the primary liaison between the company, its clients, and operational teams to ensure that all cleaning and facility management services are delivered to agreed standards.
Min Qualification:
Degree
Experience Level:
Entry level
Experience Length:
2 years
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Lagos, Nigeria
Job descriptions & requirements
Responsiblities:
- The Client Relationship Officer is responsible for managing and strengthening relationships with clients.
- Ensuring service excellence, driving client satisfaction, and supporting business growth.
- Reports To: Head of Operations.
- Main Contact Point: Answer client calls, chats, and emails quickly and clearly.
- Problem Solver: Listen to client complaints and fix issues with other teams.
- Relationship Builder: Call clients to check if they are happy with the service.
- Sales Support: Find new ways to sell more products or upgrades to current clients.
- Feedback Sharer: Tell company leaders what clients like or dislike so the business can improve.
Requirements:
- Minimum qualification of BSc.
- 2 years of previous experience in a similar role.
Remuneration: NGN 150,000
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