Client Relationship Executive
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New
Job summary
Licensed by the Nigerian Securities & Exchange Commission and the Nigerian Stock Exchange, this fully Operational Investment Bank and Securities Trading Firm’s looking for a knowledgeable and eloquent Client Relationship Executive to oversee our client interactions and Service touchpoints.
Min Qualification:
Degree
Experience Level:
Entry level
Experience Length:
2 years
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Lagos, Nigeria
Job descriptions & requirements
Responsibilities:
- Manage KYC processes and documentation, onboarding for new clients.
- Resolve all issues related to New User Accounts, profiles, and login details.
- Act as an intermediary between Finance and Internal Control Departments to ensure confirmation of deposits and the Execution of buy/sell Mandates.
- Liaise with the Compliance Department to resolve clients' complaints.
- Maintain accurate records of all customer communications.
- Communicate with prospective and existing clients via phone and email to provide information on Capital’s investment products, asset management services, and market updates, address inquiries, and resolve complaints.
- Offer effective solutions to clients' issues, including technical troubleshooting and billing inquiries.
- Build and maintain strong relationships with clients and colleagues to foster collaboration and satisfaction.
- Provide clear, step-by-step guidance to resolve technical problems in person or remotely.
- Ensure strict compliance with CBN, SEC, and AML/CFT Regulations in all Client interactions.
Requirements:
- Minimum qualification of a BSC
- 2 years of previous experience in a similar role
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