Client Relations Manager

Responsibilities:

Client Relations:

• Serving as the first point of contact for client enquiries — via phone, email, and WhatsApp
• Following up with clients on bookings, documentation requirements, and travel updates
• Sending reminder communications and post-travel follow-ups
• Managing client records and ensuring information is accurately captured
• Escalating complex client matters to the relevant consultant promptly

Operations & Administration:

• General office administration and correspondence management
• Document preparation, filing, and records management
• Supporting the team with scheduling, coordination, and logistics
• Data entry and maintenance of client and booking records in Excel and Google Sheets
• Assisting with supplier and vendor correspondence where required
• Submitting structured daily activity reports

Requirements:

• 2-3 years of experience in a client facing, administrative, or operations role
• Excellent written and verbal communication professional, warm, and clear
• Strong organisational skills with the ability to manage multiple tasks simultaneously
• Proficiency in Microsoft Office and Google Workspace particularly Excel and Google Sheets
• High attention to detail in documentation and correspondence
• Proactive and self-driven follows through without needing constant reminders
• A positive, professional disposition in all client interactions
• Background or experience in the travel and tourism industry is an advantage but not required