Client Relations Personal

Responsibilities:

• Welcome clients warmly and provide exceptional customer service at all times
• Manage appointment bookings, rescheduling, and cancellations efficiently
• Respond to client inquiries via phone, email, social media, and walk-ins
• Maintain accurate client records, appointment schedules, and service histories
• Follow up with clients after appointments to gather feedback and ensure satisfaction
• Handle customer complaints and concerns professionally and promptly
• Promote studio services, beauty packages, products, and special offers
• Build and maintain strong relationships with clients to encourage repeat business
• Coordinate with beauty therapists, hairstylists, makeup artists, and other studio staff to ensure smooth service delivery
• Monitor client satisfaction levels and recommend improvements to management
• Assist with front desk operations, payment processing, and administrative tasks when required
• Support marketing and client engagement activities to increase customer retention

Requirements:

• Minimum OND in Business Administration or a related field
• Proven experience in customer service, front desk operations, client relations, or hospitality roles
• Experience in a beauty salon, spa, wellness center, or beauty studio is an advantage
• Excellent verbal and written communication skills
• Strong interpersonal and relationship-building abilities
• Professional appearance and customer-focused attitude
• Good organizational and multitasking skills
• Proficiency in Microsoft Office and appointment scheduling systems