Customer Service & Support Associate

• Engage with existing and prospective clients, ensuring a high level of professionalism and customer satisfaction.
• Handle all correspondence, including emails, letters, and phone calls, and respond promptly to client inquiries.
• Participate in client meetings relating to the company’s business operations and property offerings.
• Maintain organized and accurate records of client information, property listings, and all relevant documentation.
• Manage communication channels effectively, ensuring timely responses via email and phone.
• Schedule and coordinate meetings, property inspections, and follow-ups with prospective clients.
• Support marketing efforts by assisting with property listings and client outreach.

Requirements:

• Strong organizational skills with keen attention to detail.
• Excellent written and spoken communication skills.
• Ability to learn independently and work with little or no supervision.
• Proficiency in Microsoft Word, Google Docs, and Google Drive.
• Ability to work independently and manage time effectively.
• Familiarity with social media platforms such as Instagram and Facebook.
• Strong discipline with the ability to meet deadlines consistently.
• Basic design skills using Canva or similar tools.
• Must be articulate, confident, and fluent in communication.
• Willingness to handle virtual, video, and physical presentations.
• Ability to respond to inquiries promptly and provide timely feedback.
• Must be proficient in basic administrative and client management tasks.