Client Relation Officer
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Immediate Start
Job summary
We are seeking a dedicated and professional client relations officer to join our esteemed security and investigations firm. In this pivotal role, you will serve as a vital link between our organization and our valued clients, ensuring exceptional service delivery and maintaining strong client relationships.
Min Qualification:
Degree
Experience Level:
Entry level
Experience Length:
1 year
Working Hours:
Full Time
Job descriptions & requirements
Responsibilities:
Requirements:
- Act as the primary point of contact for clients, addressing enquiries and providing information about our services.
- Develop and maintain strong relationships with clients to ensure their needs are met and expectations exceeded.
- Monitor and document client feedback to identify areas for improvement and develop actionable solutions.
- Collaborate with internal teams to ensure successful delivery of services and timely resolution of client issues.
- Prepare reports on client interactions, feedback, and account status to inform management and guide strategic decisions.
- Assist in the development and implementation of client engagement strategies to enhance satisfaction and retention.
- Organise client meetings and presentations to promote new services and reinforce existing relationships.
Requirements:
- Bachelor's degree/HND in business administration, communication, or a related field.
- Proven experience in client relations or a similar role within the security and investigations industry.
- Exceptional interpersonal and communication skills, both written and verbal.
- Strong problem-solving skills and the ability to handle challenging situations with professionalism.
- Excellent organisational skills with a keen attention to detail.
- Ability to work independently and collaboratively within a team environment.
- Proficiency in Microsoft Office Suite and client management software.
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