Client Management Assistant

Responsibilities:

• Establish and maintain good relationships with existing and prospective clients.
• Communicate professionally with clients through telephone calls, WhatsApp, email, and other approved communication channels.
• Respond promptly and courteously to client enquiries, complaints, and requests.
• Follow up with clients on pending enquiries, service requests, documentation, and other outstanding matters.
• Provide clients with accurate information about the company's services and direct complex enquiries to the appropriate department.
• Maintain updated client databases, communication records, and follow-up schedules.
• Type, prepare, and send client correspondence, reports, and other relevant documents.
• Ensure that client requests are properly documented and handled within the appropriate timelines.
• Monitor client feedback and escalate complaints or service issues to management when necessary.
• Support client onboarding, documentation, appointment scheduling, and general administrative activities.
• Maintain strict confidentiality of client information and company records.
• Perform other reasonable client management and administrative duties as assigned by management.

Requirements:

• A university degree or equivalent recognised qualification in any discipline.
• Basic computer literacy and familiarity with Microsoft Word, email, and internet-based communication tools.
• Excellent typing skills and the ability to prepare documents accurately.
• Good written and spoken English.
• Previous experience in customer service, client relations, sales support, or administration will be an advantage but is not compulsory.

Required Skills and Competencies:

• Excellent communication and interpersonal skills.
• Strong customer service and relationship management skills.
• Proficiency in using WhatsApp, telephone calls, and email for professional communication.
• Good typing speed and accuracy.
• Basic computer and data-entry skills.
• Excellent follow-up, organisation, and time-management skills.
• Patience, courtesy, professionalism, and a positive attitude.
• Attention to detail and the ability to multitask.
• Problem-solving skills and the ability to handle client complaints diplomatically.
• Honesty, discretion, and the ability to maintain client confidentiality.
• Punctuality, reliability, and willingness to learn.

Working Schedule: 

• Resumption: 7:30 AM
• Closing: 5:00 PM
• Working Days: Monday to Friday

Location: Aminu Kano Crescent, Wuse 2, Abuja, Nigeria.

How to Apply: Interested and qualified candidates should submit their updated CV and a brief application letter.