Client Development Support Specialist
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Job summary
A global professional services firm is seeking a proactive Client Development Support Specialist to manage client intake, engagement follow-ups, and CRM tracking within a structured remote environment. This role sits at the front of the client experience and supports business growth by ensuring enquiries are handled promptly, quotations are issued efficiently, and prospective clients are guided through a structured follow-up process. The position combines client communication, operational discipline, and revenue support within a performance-driven remote team.
Min Qualification:
Degree
Experience Level:
Mid level
Experience Length:
4 years
Working Hours:
Full Time
Job descriptions & requirements
Responsibilities:
- Monitor and manage incoming client enquiries during working hours
- Prepare, issue, and track client quotations using established systems
- Conduct structured follow-up communication via phone and email
- Maintain accurate and up-to-date CRM records
- Track client engagement activities and follow-up timelines
- Escalate compliance-related matters when required
- Respond professionally to client feedback and online reviews
- Provide clear daily activity and performance reporting
- Support the client intake and conversion process
Communication & Work Approach:
- Professional, clear, and confident verbal communication
- Strong written communication skills
- Structured and organised approach to task management
- Ability to work independently within defined systems
- Confidence engaging international clients remotely
- Comfortable using digital tools and CRM platforms
Requirements:
- Candidates who perform well in this role often have experience in:
- Client support, client success, or intake coordination
- Sales support or revenue-facing administrative roles
- Professional services, consulting, legal, finance, or compliance environments
- Remote roles requiring self-direction and accountability
- High-volume enquiry management
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