Chief Operating Officer

Responsibilities:

Operational Efficiency & Issue Resolution:

• Identify, report, and escalate operational challenges promptly. 
  
• Proactively remove operational bottlenecks to ensure smooth business operations. 
  
• Take full ownership of issues through to resolution; not limited to reporting alone. 
  
• Establish trusted communication channels for staff to raise concerns without fear. 
  

Staff Engagement & Culture Management:

• Actively participate in internal communication channels and staff groups. 
  
• Monitor staff morale, discipline, engagement, and overall workplace culture. 
  
• Identify early warning signs of burnout, conflict, or disengagement and implement corrective actions. 
  
• Foster a positive, accountable, and performance-driven work environment. 

Staff Oversight & Payroll Management:

• Maintain strong visibility over all staff and clearly understand individual roles. 
  
• Track attendance, productivity, and performance across teams. 
  
• Verify, validate, and approve payroll based on accurate operational insights. 

Remote Operations Management:

• Oversee multiple outlets remotely using reports, performance metrics, visuals, and regular check-ins. 
  
• Ensure consistent adherence to operational standards across all locations. 
  
• Drive accountability and performance even without physical presence. 

Requisitions & SOP Compliance:

• Review and approve requisitions to prevent waste, fraud, or misuse of resources. 
  
• Ensure strict compliance with all Standard Operating Procedures (SOPs). 
  
• Collaborate with leadership to improve SOPs where necessary. 
  
• Ensure all new or revised SOPs receive approval from the Managing Director before implementation. 

Requirements:

• Proven experience in an operations leadership role (COO, Operations Manager, or similar), preferably in hospitality or multi-outlet businesses. 
  
• Strong leadership and people management skills. 
  
• Excellent problem-solving and decision-making abilities. 
  
• High level of accountability, integrity, and attention to detail. 
  
• Ability to manage operations remotely using data and reporting tools. 
  
• Strong communication and interpersonal skills. 
• Operational excellence 
• Leadership & team management 
  
• Analytical thinking 
  
• Conflict resolution 
  
• Process improvement & compliance 
  
• High level of ownership and initiative