Chief Operating Officer

Responsibilities:

• Lead and oversee daily operations across all business functions.
• Drive operational excellence and continuous process improvement.
• Manage, coach, and develop department heads and operational teams.
• Implement performance management systems and operational KPIs.
• Improve customer service delivery and operational efficiency.
• Establish stronger accountability, governance, and execution discipline across the organization.
• Partner with the CEO to execute strategic initiatives and organizational transformation.
• Monitor business performance and ensure consistent execution across all branches.
• Identify operational risks and implement appropriate mitigation measures.
• Develop policies, procedures, and systems that support business growth.
• Strengthen cross-functional collaboration and communication.
• Ensure teams meet agreed service standards, timelines, and performance expectations.

Requirements:

• A Bachelor’s degree in a relevant discipline.
• A Master’s degree, such as an MBA, M.Sc., or equivalent qualification.
• Six to ten years of progressive leadership experience.
• Strong experience in freight forwarding, shipping, logistics, or supply chain operations.
• Demonstrated experience leading cross-functional teams and improving operational performance.
• Strong leadership, decision-making, and people management capabilities.
• Excellent analytical, communication, and problem-solving skills.
• Experience developing operational systems, processes, policies, and KPIs.
• Ability to thrive in a fast-paced and highly accountable environment.
• A valid driver’s licence and willingness to travel when required.
• Relevant professional certifications in management, leadership, logistics, or supply chain management are an added advantage.

Benefits:

• HMO coverage.
• Company laptop and mobile phone.
• Opportunity to play a key leadership role in a rapidly growing organization.
• Direct exposure to the CEO and senior leadership.
• Opportunity to build scalable systems and shape the company’s operational direction.

Location: Ajao Estate, Lagos.

Remuneration: NGN 600,000 – 700,000.