Chief Operating Officer

Responsibilities:

Strategic Leadership & Executive Support

• Provide high-level operational leadership and serve as a strategic advisor to the Managing Director.
• Translate the company’s vision and strategy into actionable operational plans.
• Lead cross-functional initiatives that enhance overall company performance.
• Represent the MD on operational matters when required.

Production Department oversight

• Lead and manage end-to-end production operations, ensuring optimal output, product quality, and on-time delivery.
• Implement production planning and workflow systems that maximize throughput, minimize waste, and improve turnaround times.
• Ensure alignment of production processes with global standards for security, quality, and compliance.
• Monitor daily performance metrics and enforce adherence to production goals, timelines, and cost parameters.

Maintenance & Engineering Department oversight

• Oversee the maintenance and engineering function to guarantee equipment reliability, availability, and safety.
• Implement preventive and corrective maintenance programs that minimize downtime and extend asset life cycles.
• Ensure engineering projects, upgrades, and installations are executed efficiently and in alignment with operational requirements.
• Maintain robust documentation for all maintenance activities, ensuring compliance with regulatory and audit standards.

Information Technology & Projects Department oversight

• Provide strategic leadership for IT infrastructure, cybersecurity, systems integration, and digital transformation.
• Oversee enterprise-wide project management, ensuring projects are delivered on time, within budget, and aligned with strategic and operational objectives.
• Champion automation and technology-driven solutions that improve efficiency, data integrity, and operational accuracy.
• Ensure IT systems support production, QA/QC, security, access control, and operational reporting needs.

Quality Assurance & Quality Control Department oversight

• Strengthen the QA/QC framework to ensure all products, processes, and operations meet client expectations and regulatory requirements.
• Lead the enforcement and sustainability of certifications such as ISO 9001, PCI-DSS, and other relevant industry standards.
• Develop and track quality metrics, conducting root-cause analyses and implementing corrective/preventive actions where necessary.
• Champion a culture of quality, operational discipline, and continuous improvement across all operational areas.

Security & Risk Department oversight

• Provide oversight for physical and operational security, including facility protection, access control, surveillance, and compliance with security protocols.
• Lead enterprise risk management initiatives, ensuring identification, mitigation, and monitoring of operational, technological, and compliance risks.
• Ensure adherence to all security standards related to production, data handling, card issuance processes, and employee conduct.
• Promote a security-conscious culture across all departments, with strict enforcement of policies and procedure compliance.

Vault & Logistics Department Oversight

• Oversee secure handling, storage, and movement of sensitive materials, finished products, and high-value items within the Vault & Logistics unit.
• Ensure strict adherence to inventory control procedures, reconciliation protocols, and audit requirements.
• Optimize logistics processes to support timely production inputs and efficient distribution of finished goods to customers.
• Maintain accurate documentation, accountability structures, and strict compliance with regulatory and client-mandated security standards.

Leadership, Governance, and Reporting

• Provide effective leadership to departmental heads, ensuring clarity of deliverables, accountability, and continuous professional development.
• Promote cross-functional collaboration, transparency, and data-driven decision-making across all operational units.
• Build a culture of high performance, operational discipline, customer-centricity, and innovation.
• Deliver timely operational updates, performance reports, and strategic recommendations to the Managing Director and the Board.

Requirements:

• Minimum of 20-25 years of progressively responsible experience in operational leadership roles.
• Prior experience at a senior management or executive level in any of the Card manufacturing, Digital payment, FinTech, IT services, and ICT firms.
• B.Eng./B.Sc. in Electrical Engineering, Computer Science, and Mechanical Engineering.  An MBA is an added advantage.
• Be a mature and grounded leader with the ability to inspire confidence.
• Have a strong understanding of operational workflows in production or service-driven environments.
• Have a Hands-on leadership capability to balance strategy with execution.
• Have a strong cultural alignment, emotional intelligence, and the ability to build trust across all levels.
• Have results-oriented, values-driven abilities and a commitment to excellence.