Chief of Staff

Responsibilities:

• Partner with the CEO to define, prioritise, and drive strategic initiatives across the organization
• Lead cross-functional projects and ensure alignment with company goals
• Prepare strategic briefs, business cases, and executive summaries for decision-making.
• Manage the CEO’s priorities, ensuring time is spent on the highest-impact activities.
• Coordinate and prepare materials for board meetings, investor updates, and leadership off-sites.
• Liaise with internal and external stakeholders, including investors, partners, and regulators.
• Represent the CEO in meetings and communications when required.
• Manage sensitive and confidential information with discretion and professionalism. 
• Lead or support change management efforts during periods of transformation or growth.
• Develop frameworks and playbooks for repeatable success across strategic initiatives.
• Ensure accountability and follow-through on key decisions and action items.
• Identify and resolve bottlenecks in internal processes to improve efficiency and scalability.
• Oversee special projects and ensure timely execution of strategic initiatives.
• Monitor key business metrics and provide regular performance updates to the executive team.
• Foster alignment and collaboration across leadership and functional teams.
• Support internal communications and ensure consistent messaging from the executive office.
• Champion organizational culture and values, working closely with People & Culture teams.
• Conduct market, competitor, and industry research to inform strategic decisions.
• Analyze business performance data and synthesize insights for executive reporting. 

 Core Duties

• Drive strategic alignment across departments by ensuring clarity of goals, priorities, and execution plans.
• Facilitate executive decision-making by preparing data-driven reports, dashboards, and recommendations.
• Manage the rhythm of the business, including leadership meetings, quarterly planning, and performance reviews.
• Lead cross-functional initiatives that require coordination across multiple teams and stakeholders.
• Act as a gatekeeper and filter for the CEO’s time, ensuring focus on high-impact activities.
• Support crisis management and issue resolution, providing structure and clarity during high-pressure situations.
• Ensure timely follow-up on action items from meetings, decisions, and strategic discussions.
• Develop and maintain internal communication frameworks to ensure transparency and alignment.
• Build and maintain strong relationships with key internal and external stakeholders.
• Support talent development and succession planning in collaboration with HR and leadership.
• Oversee special projects and strategic experiments, from ideation to execution and evaluation.
• Continuously improving operational processes, identifying inefficiencies, and implementing scalable solutions.

Requirements:

• A bachelor’s degree in business, Economics, or a related field
• Minimum of 5+ years’ experience in strategy, consulting, operations, or executive support roles with a background in management consulting and core strategy
• Proven track record of managing complex projects and driving cross-functional alignment
• Exceptional communication, presentation, and interpersonal skills
• Strong analytical and problem-solving abilities
• High emotional intelligence and the ability to navigate sensitive situations
• Proficiency in productivity tools (e.g, Microsoft Office)