Centre Manager (NGO)

Responsibilities:

• Oversee day-to-day operations of all units (Digital Education, Community Development, Finance & Funding, and the Innovation Hub).
• Translate the executive director’s strategic directives into actionable operational plans and department-level workstreams.
• Lead performance management by consolidating departmental reports, tracking KPIs, and ensuring timely submission of monthly and quarterly dashboards.
• Ensure internal discipline, process compliance, and adherence to organizational policies and SOPs.
• Coordinate cross-departmental activities to guarantee synergy, resource optimization, and smooth program delivery.
• Serve as primary liaison to parents, community stakeholders, and institutional partners, strengthening the organization’s visibility and trust within the local ecosystem.
• Manage budgets, procurement processes, and financial discipline in collaboration with the Finance & Funding Department.
• Provide leadership, coaching, and accountability oversight for departmental heads.
• Identify operational risks and implement mitigation measures to ensure continuous program stability.
• Support the Executive Director in preparing board reports, governance documents, and strategic reviews.

Requirements:

• Bachelor’s degree (Master’s preferred).
• Minimum 6 years’ experience in operations management, NGO leadership, education administration, or community-centred program
• Demonstrated ability to lead teams, manage multiple departments, and enforce systems and structures.
• Strong project management, stakeholder engagement, and communication skills.
• Proven experience with reporting, data-driven decision-making, and operational performance tracking.
• Familiarity with digital tools, dashboards, and technology-enabled program delivery.