Campaign Performance Specialist

Responsibilities:

• Manage client campaigns and ensure they launch and run correctly
• Follow processes and instructions carefully
• Monitor campaign performance and key metrics
• Prepare and send regular client reports — on time, every time
• Clearly communicate results and performance to clients
• Analyze results, not just report numbers
• Listen to calls and review data to understand why we’re getting the results we’re getting
• Identify patterns, bottlenecks, issues, and opportunities
• Participate in daily internal meetings and report findings back to the team
• Help the team understand what’s working, what’s not, and where to improve
• Monitor changes to determine whether they’re actually improving results
• See Something, Say Something

Requirements:

• You may spend time listening to 40 calls, checking campaign settings, or verifying data.
• While listening to calls, you’re also asking, 'What am I seeing?' Why is this happening? Is there a pattern? What does the team need to know?
• You’re analytical, curious, detail-oriented, and highly accountable.
• You follow through and you don’t assume that because something wasn’t specifically assigned to you, someone else will catch it.
• AI can help you analyze and work faster. It cannot replace your judgment, curiosity, or ownership.
• You are the feedback loop between what’s actually happening inside our campaigns and the team responsible for improving them.

You are expected to follow instructions (but not blindly):

• If information is missing, flag it.
• If something doesn’t make sense, ask
• If you notice a problem, bring it to the team.
• If you’re hearing the same objection across 20 calls, tell us.
• If the numbers say one thing but the calls say another, investigate it.
• If you see an opportunity we’re missing, bring it forward.