Call specialist officer
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New
Job summary
We are looking for a competent call specialist officer.
Min Qualification:
OND
Experience Level:
No Experience
Experience Length:
No Experience/Less than 1 year
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Lagos, Nigeria
Job descriptions & requirements
Responsibilities:
- Make and receive professional business calls.
- Respond to customer enquiries and provide accurate information about the company’s products and services.
- Follow up with prospective and existing customers.
- Identify customer needs and direct them to the appropriate department.
- Promote relevant products and services during customer interactions.
- Record calls, enquiries, customer details, and follow-up activities accurately.
- Handle complaints professionally and escalate complex issues when necessary.
- Maintain regular communication with prospective clients and business partners.
- Schedule appointments and follow-up meetings when required.
- Support the sales and business development teams with lead generation and follow-up.
- Maintain confidentiality of customer and company information.
- Prepare basic call and customer-interaction reports for management.
Requirements:
- SSCE, OND, HND, or B.Sc. depending on the position level.
- Excellent verbal communication and listening skills.
- Pleasant, confident, and professional telephone manner.
- Good customer service and interpersonal skills.
- Ability to remain calm and professional when handling difficult customers.
- Basic computer and data-entry skills.
- Good organizational and follow-up abilities.
- Sales or call-centre experience is an advantage.
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