1 month ago
Job Summary
As the Call Center Officer, you are responsible for overseeing the call centre operations. Your focus will be on verifying customer information, coordinating with cross-functional teams, and achieving a 25% conversion rate of potential clients
- Minimum Qualification : Degree
- Experience Level : Entry level
- Experience Length : 2 years
- Working Hours : Full Time
Job Description/Requirements
Responsibilities:
Customer Engagement & Verification
- Confirm and validate customer information from the assigned data pool to ensure
- accuracy.
- Follow up with interested customers to address inquiries and guide them through the decision-making process. Cross-Functional Collaboration
- Work closely with the After-Sales Team to resolve customer issues promptly and effectively
- Partner with the New Media Team to leverage digital platforms for customer outreach and engagement.
- Coordinate with the B2B and B2C Departments to align call center efforts with broader
- business strategies.
- Serve as the liaison between the call center and other departments, ensuring smooth data and communication flow.
Performance Optimization
- Monitor call center metrics to ensure performance goals are met, with particular attention to the 25% conversion rate target
- Analyze performance data, identify trends, and implement strategies to drive improvements.
Operational Excellence
- Ensure accurate and timely transmission of verified customer data to relevant teams
- Uphold company policies and maintain high standards for customer service and quality assurance
Requirements:
- Previous experience in a customer support role
- Strong phone and verbal communication skills, along with active listening
- Customer focus and adaptability to different personality types
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