Responsible for building client interest in the company by professionally and effectively
handling client’s enquiries about company products.
• Respond to calls from Clients professionally and attend to client inquiries and
• Research, identify and resolve clients’ complaints using applicable software.
• Ensure clients satisfaction by providing professional customer support.
• Maintain a professional and empathetic attitude to clients at all times
• Identify, escalate and report Clients priority issues to supervisors.
• Provide personalized customer service by responding to clients’ needs.
• Document and report clients’ transaction, complaints and feedback to improve the
• Document all call information according to standard operating procedures.
• Evaluate problems of clients and provide logical lasting solutions. • Respond promptly
to client’s inquiries
• Manage Filing, mailing, correspondence and other management task.
• Handle any other task as may be assigned by supervisors.