Call Center Agents

Anonymous Employer

Job Summary

Summary Responsible for building client interest in the company by professionally and effectively handling client’s enquiries about company products

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description

Job Description

Responsible for building client interest in the company by professionally and effectively

handling client’s enquiries about company products.

Duties

• Respond to calls from Clients professionally and attend to client inquiries and

complaints.

• Research, identify and resolve clients’ complaints using applicable software.

• Ensure clients satisfaction by providing professional customer support.

• Maintain a professional and empathetic attitude to clients at all times

• Identify, escalate and report Clients priority issues to supervisors.

• Provide personalized customer service by responding to clients’ needs.

• Document and report clients’ transaction, complaints and feedback to improve the

clients’ experience.

• Document all call information according to standard operating procedures.

• Evaluate problems of clients and provide logical lasting solutions. • Respond promptly

to client’s inquiries

• Manage Filing, mailing, correspondence and other management task.

• Handle any other task as may be assigned by supervisors.

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