Call Center Agent (Voice/Bilingual)

Responsibilities:

• Handle inbound and outbound customer calls professionally and confidently.
• Provide accurate information, support, and issue resolution over the phone.
• Communicate clearly in English and a second language, as required.
• Listen actively, understand customer concerns, and respond with empathy.
• Document call details accurately in the system after each interaction.
• Follow call scripts, compliance guidelines, and quality standards.
• Meet performance targets, including call handling time, quality, and customer satisfaction.

Requirements:

• Bachelor’s degree in Communications, marketing, business administration or a related field.
• 3 years of previous experience in a call centre, customer service, sales, or support role.
• Fluency in English and at least one additional foreign language ( Very Important).
• Clear speaking voice, good diction, and strong listening skills.
• Ability to remain professional and composed in high call volume environments.
• Basic computer skills and the ability to navigate multiple systems during calls.
• Experience in a remote call centre or virtual support roles.
• Strong problem-solving and conflict resolution skills.
• Familiarity with CRM or call management systems.
• Sales, retention, or customer success experience.
• Stable internet connection and a quiet, distraction-free workspace.
• Headset with noise cancellation and a reliable computer.
• Ability to work scheduled shifts, including weekends or evenings if required.
• Self-discipline and reliability in a remote environment.

Renumeration: NGN 500,000 (Non-negotiable)