Call Center Agent
Easy apply
Immediate Start
Job summary
A Call Center Agent is responsible for handling inbound and/or outbound customer calls, providing information, resolving issues, and ensuring a high level of customer satisfaction.
Min Qualification:
OND
Experience Level:
Entry level
Experience Length:
No Experience/Less than 1 year
Job descriptions & requirements
Responsibilities:
- Answer incoming calls and respond to customer inquiries professionally
- Make outbound calls for sales, follow-ups, surveys, or reminders (if required)
- Resolve customer complaints and issues efficiently
- Provide accurate information about products, services, or policies
- Maintain and update customer records in the system
- Escalate complex issues to supervisors when necessary
- Meet performance targets such as call handling time, quality, and customer satisfaction
- Follow company policies, scripts, and procedures
Requirements:
- Strong verbal and written communication skills
- Good listening and problem-solving abilities
- Ability to work under pressure and handle difficult customers
- Basic computer skills and familiarity with CRM systems
- Patience, empathy, and professionalism
- Minimum education: High school diploma (or equivalent)
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