1 month ago
Job Summary
A premier organization established to provide end to end communication as an outbound and inbound communication service Centre.
- Minimum Qualification: HND
- Experience Level: Mid level
- Experience Length: 3 years
Job Description/Requirements
Responsibilities
- Take customer calls and provide accurate, satisfactory answers to their queries and concerns
- De-escalate situations involving dissatisfied customers, offering patient assistance and support
- Call clients and customers to inform them about the company’s new products, services, and policies.
- Guide callers through troubleshooting, navigating the company site or using the products or services.
- Review customer or client accounts, providing updates and information about billing, shipping, warranties, and other account items.
- Collaborate with other call centre professionals to improve customer service.
- Provide friendly, courteous service to customers always and ensure they finish their call with you satisfied and happy.
- Escalate customer complaints to the complaints team or management.
- Work in line with company KPI’s regarding call volume and service levels.
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Requirements:
- Minimum academic qualification of HND in any discipline
- At least minimum of 3 years of working in customer service role, or in a call center is required.
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Location: Lagos, Magodo
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