Business/Branch Manager

Responsibilities:

Sales & Business Performance:

• Oversee and drive branch sales performance to meet and exceed set targets
• Develop and implement sales strategies to grow revenue and improve customer retention
• Monitor sales trends, prepare performance reports, and recommend improvements

Operations Management:

• Manage daily branch operations to ensure efficiency, compliance, and high service standards
• Oversee inventory levels, stock movement, and replenishment to prevent shortages or overstocking
•  Ensure proper implementation of company policies, procedures, and operational guidelines

Team Leadership & Supervision:

• Supervise, coach, and motivate branch staff to achieve sales and operational goals
• Coordinate staff schedules, performance evaluations, and on-the-job training
  
• Foster a positive, productive, and customer-focused work environment

Reporting & Coordination:

• Prepare regular sales, inventory, and operational reports for management review
• Liaise with supply chain, warehouse, and head office teams to ensure smooth operations
• Identify operational challenges and proactively implement solutions

Customer Experience & Compliance:

• Ensure excellent customer service across all touchpoints
• Handle escalated customer issues professionally and effectively
• Ensure compliance with health, safety, and quality standards

Requirements:

• 4 years of experience
• Minimum of HND