Business Operations Lead

Responsibilities:

Strategic Operations Leadership: 

• Translate corporate strategy into operational execution plans.
• Oversee production planning, supply chain management, and order fulfillment.
• Align sales operations with manufacturing capacity.
• Drive operational efficiency and cost optimization initiatives.
• Lead cross-functional operational review meetings.

Production & Manufacturing:

• OversightMonitor production schedules and output targets.
• Ensure manufacturing processes meet quality and regulatory standards.
• Oversee batch traceability and product documentation.
• Monitor yield, wastage, and production efficiency metrics.
• Coordinate with Quality Assurance for product release.

Supply Chain & Inventory Management:

• Supervise procurement planning for raw materials.
• Ensure optimal stock levels of finished goods.
• Prevent stock-outs and overstock situations.
• Oversee import/export logistics for distributor shipments.
• Monitor cold chain integrity where required.

Distributor Operations Management:

• Ensure efficient order processing for distributors.
• Monitor distributor performance and order patterns.
• Coordinate shipment schedules and documentation.
• Support contract compliance and service level agreements (SLAs).
• Resolve operational escalations affecting distributors.

Technical Support & After-Sales Coordination: 

• Ensure timely installation and commissioning of equipment.
• Monitor preventive maintenance compliance.
• Track service response times and first-time-fix rates.
• Oversee spare parts inventory management.
• Review service performance reports.

Financial & Commercial Operations Support: 

• Align operational activities with revenue targets.
• Monitor cost of goods sold (COGS).
• Support pricing and margin analysis.
• Review credit approval impacts on order fulfilment.
• Participate in budgeting and forecasting.

Quality & Regulatory Compliance: 

• Ensure operational alignment with ISO 9001 requirements.
• Support internal and external audits.
• Monitor CAPA implementation.
• Ensure documentation control and traceability.
• Maintain compliance with medical device/IVD regulatory standards.

Risk Management: 

• Identify operational bottlenecks.
• Mitigate supply chain disruptions.
• Monitor regulatory risks.
• Ensure business continuity planning.
• Develop contingency strategies for production or import delays.

Performance Monitoring & Reporting: 

• Develop and monitor operational KPIs.
• Present monthly operational reports to management.
• Analyze trends in production, fulfilment, and service.
• Lead performance improvement initiatives.
• Bachelor’s Degree in Accounting, Business Administration, or related field.
• MBA or advanced management certification is an advantage.

Requirements:

• Minimum 8–12 years of experience in operations management.
• Experience in medical devices, IVD manufacturing, or regulated industries is required.
• Experience managing distributor networks.

Key Performance Indicators (KPIs):

• Production Output vs TargetOrder Fulfilment Cycle Time.
• On-Time-In-Full (OTIF) Delivery.
• Inventory Turnover.
• Ratio Distributor Satisfaction.
• IndexService.
• First-Time-Fix RateCAPA Closure.
• Rate Operational Cost Efficiency.