Business Development Officer

Responsibilities:

Business Growth & Client Acquisition:

• Identify and pursue new business opportunities with corporate and individual clients.
• Actively market transport services to organisations, schools, logistics users, and fleet clients.
• Conduct field visits, presentations, and direct sales engagements.
• Prepare and submit proposals, quotations, and service agreements.

Relationship Management:

• Build and maintain strong relationships with existing and prospective clients.
• Serve as the primary point of contact for clients, ensuring satisfaction and repeat business.
• Gather client feedback and recommend service improvements.

Hands-On Operations Support:

• Liaise closely with drivers, dispatch, and operations teams to ensure service delivery aligns with client agreements.
• Monitor trips, routes, schedules, and service performance when required.
• Step in to resolve operational issues affecting customers in real time.
• Support onboarding of new clients and ensure smooth service commencement.

Market Intelligence & Strategy:

• Conduct market research to identify trends, pricing structures, and competitor activities.
• Recommend new service offerings, route expansions, and pricing strategies.
• Provide regular reports on sales performance, leads, and conversion rates.

Revenue & Performance Tracking:

• Meet or exceed monthly and quarterly revenue targets.
• Track leads, client conversions, and contract renewals.
• Maintain accurate sales and client records.

Requirements:

• A minimum of 2 years of experience.
• A minimum of a degree in a related field.