Business Development & Customer Experience Manager
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Job summary
The Customer Experience & Business Development Executive is responsible for creating an excellent customer experience while actively driving sales and business growth. The role involves responding to customer enquiries, converting leads into paying customers, following up with existing customers, building relationships with corporate clients.
Min Qualification:
HND
Experience Level:
Entry level
Experience Length:
2 years
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Abuja, Nigeria
Job descriptions & requirements
Responsibilities:
- Lead follow-up and sales conversion
- Responding to enquiries across ordering channels
- Upselling & cross-selling Pomovina products and combos
- Identifying opportunities for office, corporate, school, gym, event and bulk orders
- Working towards daily, weekly and monthly sales targets
- Supporting promotional campaigns and launches
- Preparing daily and weekly sales and customer reports
Requirements:
- A minimum of 2 years of experience
- A minimum of an HND in a related field
- Strong persuasion and negotiation skills
- Excellent verbal & communication skills
- HND or Bachelor’s degree in Business Administration, Marketing, or Communication
- Customer Service
- Comfortable working with sales targets
- Previous experience in customer service, sales, Business development or a similar role
- Must reside within a reasonable distance (Jabi)
- Good knowledge of WhatsApp Business
- Instagram and other digital communication platforms
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