Business Analyst

Responsibilities:

Strategy & Analysis:

• Analyze organizational structures, business processes, and workflows to identify inefficiencies.
• Assist in building business cases for new initiatives, defining scopes, and estimating return on investment (ROI).
• Use quantitative data and modeling techniques to formulate ways to improve business performance.

Requirements Gathering & Documentation:

• Collaborate directly with stakeholders and subject matter experts (SMEs) to understand their challenges and goals.
• Translate broad business goals into clearly defined functional and technical requirements (e.g., user stories, epics, and acceptance criteria).
• Maintain traceability of requirements to ensure the final product aligns exactly with the original business need.

Solution Design & Implementation:

• Analyze how current IT systems deliver functionality and identify necessary technical enhancements.
• Design, prioritize, and facilitate the implementation of new technologies or process upgrades.
  

Stakeholder Communication:

• Serve as the primary translator between business leaders (who understand the strategy) and technical teams (who build the solutions).
• Persuade stakeholders of the benefits of proposed changes, manage expectations, and mitigate resistance to new workflows.

Testing & Support:

• Define test scenarios and participate in User Acceptance Testing (UAT) to ensure solutions are bug-free and meet user needs.
• Develop training materials, run workshops, and provide post-implementation support to ease the transition.

Requirements:

• Bachelor’s degree in Business Administration, Finance, Economics, Statistics, Computer Science, or a related field
• 3–5 years’ proven experience as a Business Analyst or in a related analytical/strategy role
• Strong experience in requirements gathering, process mapping, and business process improvement
• Proficiency in Microsoft Excel (advanced), and familiarity with data analysis/reporting tools (e.g., Power BI, SQL is an advantage)
• Strong analytical and problem-solving skills with attention to detail
• Ability to interpret data and translate insights into actionable business recommendations
• Excellent communication, presentation, and stakeholder management skills
• Experience in preparing business reports, dashboards, and performance analysis
• Strong understanding of business operations, KPIs, and performance metrics
• Ability to work independently and manage multiple priorities in a fast-paced environment
• Professional certification (e.g., CBAP, PMP, or related certifications) is an added advantage