Responsibilities:

Oversee and coordinate all daily store operations to ensure efficiency and service excellence.
Lead, supervise, motivate, and develop store staff to achieve operational and sales targets.
Monitor employee performance and provide coaching, training, and performance feedback.
Develop and execute strategies to increase revenue, customer retention, and brand visibility.
Ensure exceptional customer service standards are maintained at all times.
Handle customer inquiries, complaints, and feedback professionally and promptly.
Manage inventory levels, stock control, merchandising, and product availability.
Coordinate recruitment, onboarding, scheduling, and workforce management activities.
Build and maintain strong relationships with vendors, suppliers, and business partners.
Ensure compliance with company policies, operational procedures, and quality standards.
Prepare weekly and monthly sales, operational, and performance reports.
Identify opportunities to improve operational efficiency and business profitability.
Collaborate with senior management on business development initiatives and growth strategies.

Requirements:

HND or Bachelor's Degree in Business Administration, Management, Marketing, Hospitality Management, or a related field.
Minimum of 3 years' experience in a managerial role within the beauty, wellness, spa, salon, retail, hospitality, or service industry.
Proven track record of achieving sales targets and improving business performance.
Strong leadership, people management, and decision-making skills.
Excellent communication, interpersonal, and customer relationship management abilities.
Strong organizational and multitasking skills with attention to detail.
Proficiency in Microsoft Office applications and business management tools.
Ability to work effectively in a fast-paced, customer-focused environment.
Female candidates are strongly encouraged to apply.

Preferred skills:

Experience managing a beauty, spa, skincare, wellness, or lifestyle brand.
Knowledge of retail operations, inventory management, and customer engagement strategies.
Demonstrated success in growing revenue and building strong customer loyalty.
Passion for beauty, wellness, and premium customer service delivery.

Benefits: