Brand & Relationship Executive

Responsibilities:

• Customer Experience & Relationship Management
• Partnerships & Brand Collaborations
• External Communications & PR
• Creative & Production Coordination
• Brand Storytelling & Consistency
• Serve as the main point of contact for improving all customer experience, ensuring every touchpoint reflects the brand’s tone and service standard.
• Oversee post-purchase communication, follow-ups, and loyalty initiatives. 
• Manage customer databases (CRM, Shopify, mailing lists) and track engagement metrics.
• Identify loyal customers and brand advocates for community and content features.
• Collect and report customer insights to improve service, fit, and brand experience.
• Identify, initiate, and manage brand partnerships, influencer collaborations, and sponsorship opportunities.
• Build and maintain relationships with stylists, media contacts, fashion editors, and creative collaborators.
• Develop partnership proposals, presentation decks, and reports.
• Ensure all partnerships align with brand values, tone, and aesthetic.
• Track partnership impact on engagement, visibility, and sales growth.
• Draft and distribute press releases, partnership announcements, and brand stories.
• Maintain and grow media and influencer databases.
• Pitch brand features to editors, journalists, and relevant platforms.
• Coordinate interviews, press requests, and brand appearances.
• Support event and campaign PR (e.g., relaunch, collaborations, pop-ups).
• Manage partner or influencer participation in shoots and brand campaigns.
• Help ensure creative output aligns with brand mood, tone, and visual direction.   
• Maintain a behind-the-scenes archive for PR, content, and storytelling use.
• Collaborate with the social/content team to ensure consistent tone and messaging across email, PR, and social media.
• Repurpose partnership or customer stories into content ideas.
• Ensure all public communications embody the brand’s elegance, femininity, and professionalism.

Requirements:

• Must live around the Lekki/Ajah axis
• Exceptional communication and interpersonal skills.
  
• Deep understanding of fashion, lifestyle, and brand storytelling.
  
• Strong PR, partnership, or influencer relations experience.
  
• Highly organized and proactive with event or shoot coordination.
  
• Creative eye with attention to brand detail.
  
• Confident writer (emails, press releases, partnership decks).
  
• Experience with CRM or brand communication tools (e.g., Klaviyo, Notion, Canva, or Google Suite).