Brand Operation Officer

Responsibilities:

Brand Coordinator duties:

• Act as the first point of contact for internal and external communications on behalf of the brand.
• Provide marketing strategies to consistently improve sales.
• Respond to all social media page enquiries, converting 90%+ to sales.
• Confirm orders and maintain daily order log (accurate and updated in real-time).
• Schedule deliveries with delivery partners and track all orders.
• Maintain discretion and confidentiality in handling brand and professional matters.
• Ensure timely reminders and follow-ups on deadlines, tasks, and projects.

Social Media duties:

• Manage and grow the brand’s official social media accounts (Instagram, TikTok, WhatsApp, X, Facebook, etc.).
• Create, plan, and schedule engaging content using a structured content calendar.
• Develop trendy and visually appealing posts, reels, stories, and behind-the-scenes content.
• Cover live events, campaigns, and personal moments — capturing real-time content for social media.
• Monitor engagement, respond to messages/comments, and maintain an interactive online presence.
• Track performance metrics and generate monthly reports on insights and growth.
• Identify influencer, collaboration, and partnership opportunities to boost brand visibility.

Requirements:

• Minimum of 1–2 years’ experience as a Brand and Media coordinator.
• Strong organizational and multitasking skills with the ability to prioritize effectively.
• Excellent written and verbal communication skills.
• Strong iPhone content creation and video editing skills (CapCut, InShot, or similar apps).
• Proficiency in graphics tools (Canva, Adobe Illustrator, or Photoshop).
• Knowledge of social media analytics tools (Instagram Insights, TikTok Analytics, Meta Business Suite).
• Strong copywriting ability with excellent command of grammar and brand tone.
• High level of discretion, reliability, and professionalism in handling sensitive matters.
• Must be available to attend events, shoots, and personal appointments as needed).