Branch Manager

Responsibilities:

Operational Management

• Oversee day-to-day operations of the eye clinic, ensuring high-quality patient care and satisfaction.
• Coordinate with medical staff to streamline patient workflows and optimize clinic processes.
• Implement and enforce clinic policies and procedures to maintain compliance with industry regulations and standards.
• Manage inventory of medical supplies and equipment.

HR Management

• Recruit, train, and supervise clinic staff, including medical and administrative personnel.
• Conduct regular performance evaluations and provide constructive feedback to enhance staff productivity.
• Foster a positive work culture by promoting teamwork, communication, and professional development.
• Address employee concerns and ensure a harmonious working environment.

Customer Relations

• Act as the primary point of contact for patient feedback and concerns, working to resolve issues promptly and maintaining high levels of patient satisfaction.
• Implement customer service initiatives to enhance the overall patient experience.

Business Development

• Identify opportunities for business growth and expansion, including outreach programs, community events, and partnerships.
• Develop and implement acceptable promotional campaigns to enhance the clinic's visibility.
• Stay updated on industry trends and competition to formulate strategic plans for sustained growth.

Compliance and Quality Assurance

• Ensure the eye clinic complies with relevant healthcare regulations and standards.
• Implement quality assurance programs to uphold the highest standards of patient care and safety.

Reporting:

• This position has a dual reporting structure, reporting to both the CEO and the Head of HR/Administration.

Requirements:

• Minimum of a first degree. A master’s degree in Management will be an added advantage.
• Minimum of 10 years post NYSC working experience.
• Must have at least 5 years of experience in a managerial role
• Strong leadership, qualification and interpersonal skills