Branch Manager
Job summary
The Branch Manager supervises the operational, financial and staff activities of both Delta State branches and makes sure each branch meets its targets, serves patients well and follows company policies. Location: Delta State.
Job descriptions & requirements
Responsibilities:
Business and Financial Performance:
- Mobilise staff and resources at both branches to meet daily and monthly patient targets.
- Plan and run retail campaigns and local business development activities.
- Develop and carry out strategies that grow revenue and profit across both branches.
- Monitor revenue, expenses and profitability, and take action to meet financial targets.
- Study the local market and competitors to guide business decisions.
- Prepare and present monthly performance reports to senior management.
Staff Management:
- Manage, train and develop the officers and supervisors at both branches, and monitor their performance.
- Evaluate and counsel staff, and inform them about changes in policies and working standards.
- Make sure both branches are properly staffed, and plan staff timetables.
- Set and monitor workload standards and productivity reports.
- Handle staff complaints and excuses, and direct them to the right channel.
Operations and Customer Service:
- Make sure high standards of customer service are kept at both branches.
- Enforce company policies and procedures so the clinics run smoothly and follow the rules.
- Work with supervisors and department heads to solve operational problems.
- Deal with patient complaints.
- Keep patient records and the financial database up to date.
- Monitor clinic operations and billing to make sure services are delivered effectively.
- Attend or send a representative to mall management meetings.
- Work with the central office and the operations team to keep daily activities running smoothly.
Requirements:
- Bachelor’s degree or HND in Business Administration, Management or a related field]
- 3-7 years of relevant experience, including managerial experience (healthcare, optical or retail experience is an advantage)
- Proven experience managing staff and more than one location, or the ability to do so
- Strong leadership, communication and problem-solving skills
- Good knowledge of financial reporting, budgeting and target management
- Computer literacy, including MS Office
- Ability to work under pressure and travel between the two branches when needed.
Location: Delta State.
About Soteria Eye Clinic
Soteria Eye Clinic is a premier eye care facility based in Nigeria, dedicated to providing top-notch ophthalmic services. With a commitment to excellence and patient-centered care, Soteria Eye Clinic stands out as a leading choice for those seeking employment in the healthcare sector.
At Soteria, employees are valued and empowered to thrive in a dynamic and supportive environment. The clinic prides itself on fostering a culture of continuous learning and professional development, ensuring that staff members have access to the latest advancements in eye care.
Soteria Eye Clinic is not just a place of work; it's a community where teamwork, compassion, and innovation intersect to deliver exceptional eye care services. Employees can expect a competitive salary, comprehensive benefits package, and opportunities for career advancement within the organization.
Join Soteria Eye Clinic and be part of a team that is passionate about transforming lives through vision care.
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