Immediate Start
New
1 week ago
Bilingual Customer Service Representative
TBR Africa
Consulting & Strategy
Retail, Fashion & FMCG
NGN
75,000 - 150,000
Easy Apply
Job Summary
As a French & English speaking Customer Service Representative, you will handle every aspect of customer communication and manage the brand's clientele.
- Minimum Qualification : Degree
- Experience Level : Entry level
- Experience Length : 2 years
Job Description/Requirements
Responsibilities:
- Gain a clear and in-depth understanding of the brand's identity, products, and services.
- Collect and analyze customer information, keep track of payments and order placements.
- Ensure customer satisfaction through positive and professional client interactions, avoid miscommunication and address all concerns raised.
- Follow established communication protocols, guidelines, and policies.
- Track delivery timelines and provide clear communication for all customer inquiries and requests.
Requirements:
- Minimum of a B.Sc. qualification
- Minimum of 2 years of experience.
- Fluent, professional-level French and English (spoken and written)
- Proactive problem-solving skills
- Fluid, adaptive communication skills
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